Getting a Foot in the Door:

Experiments with Integrating Library Services into the Online Classroom

Barret C. Havens and Michelle Drumm

Public Services Librarians | Houston Community College Libraries

barret.havens@hccs.edu | michelle.drumm@hccs.edu


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Outline

Origins of the VL Program

Details: When she implemented the "Virtual Library Program" during the summer of 2003 as a Title V grant fellowship project, Jean Northington became the first HCCS librarian to support DE students from an embedded position. By logging in to Web CT? courses, Northington delivered pertinent information via e-mail and discussion forums, and she engaged students during chat sessions as well. At the end of the summer, she organized and trained a group of librarians who continue to serve as embedded librarians. Over the course of the semester, virtual librarians introduce their classes to the resources and services available to students with a series of canned HTML-based messages. Topics addressed include avoiding plagiarism, citing sources, evaluating Web sites, and locating books, full text articles, electronic reference tools, and e-books. The fact that the Virtual Library Program has expanded substantially each semester since its debut attests to its overwhelming success. In fact, participation in the program has grown over forty-percent in the past year alone. In order to cope with the growing pains that have accompanied this progress, a group of virtual librarians (V Ls?) formed the HCCS Library Distance Education Committee. In addition to managing the flourishing program, the committee has implemented other online services, such as instant-messaging-based reference.

The Virtual Library Program in Action

Before the start of each semester, the libraries announced the availability of the Virtual Library (VL) program via the DE Faculty listserv. All interested faculty were paired with volunteer V Ls?, and each VL was given student-level access to the appropriate Web CT? classes.

Let's explore the post-Civil War Lit class.

The bulk of the interaction between students and the VL would take place in the discussion area of the Web CT? course.

Instructors were given directions on how to add the VL topic to their classes, and were prompted to do so at the beginning of the course.

Let's check out the discussion area now.

Discussion postings from the librarian would cover a number of topics. There were some canned messages that we would use in all of our classes. For example, let's look at the Welcome message.

The Welcome message introduced students to the idea of the VL program, and to what they could expect over the course of the semester. Scroll down a bit to see the rest of the message.

The messages would have live links in them, as well, that connect the student to valuable library related information. Here, you see hours, locations and contact information links.

Go ahead and click on the x to close this window.

Some of the messages sent were more instructional in nature, and pointed students to specific groups of resources. Let's look at one of the messages sent later in the semester. Scroll down...

Let's check out the posting on helping students find the HCC library databases.

This posting pointed students to our substantial collection of subscription databases, and explained to them what kinds of information they were likely to find in them.

Scroll down to see more.

Not only would this posting direct students to the material, but it also pointed them to valuable tutorials and tips on how to use the databases available to them.

A separate posting explained to students what they would need to access these materials from off-campus.

Go ahead and close out of this window using the x in the upper right hand corner.

The discussion board also allowed students the opportunity to ask questions of the VL. Sometimes students would reply to our postings, but they also sometimes initiated threads. Let's look at the posting titled "Going to Meet the Man."

Here, a student asked the VL to point him in the right direction to find crticism on a particular short story.

Scroll down to see the rest of the response.

The librarian could take this opportunity to provide point-of-need instruction, explaining to students which databases are best for a particular search & how to use particular search interfaces. Linking students directly to the information they need, right when they need it is one of the greatest benefits of the VL program!

Go ahead and close out this window.

Students could also utilize Web CT?'s mail feature to send direct requests to librarians. Let's look at the mailbox now.

Here we see an email from a student about accessing the Library. Let's open that up.

The student expressed her need for assistance, and offered her phone number (blacked out) as a best contact. The librarian then was able to assist the student!

The Decline of the VL Program

From its inception through the spring of 2005, the Virtual Library Program has been funded by a national grant, which has been offered, in part, according to the HCCS Title V Web page, for the purpose of “increasing student access to information resources” through the use of technology. Despite the overwhelming popularity of the program, its very existence has been threatened repeatedly due to the ephemeral nature of grant funding. Though V Ls ? participate on a volunteer basis, they are offered, through the grant, the incentive of extra pay based on the number of classes they serve. Though funding has been available each semester since the program began, there have been several suspenseful semesters when funding issues were not settled until just a few weeks before the point when HCCS would typically advertise the availability of V Ls ? . Luckily, the money came through each time. But these close calls lead one to wonder how many librarians would participate without the prospect of extra pay, especially since most V Ls ? are spread thin as they struggle to keep up with the needs of on-site students at busy campus libraries.

In light of the problems just mentioned, the feasibility of the VL program was also undermined by its own success (view stats). The steadily increasing popularity raised the question: "how will we keep up with demand"? With the number of volunteers who were willing to join the program maxed out, the program began to crumble under its own weight.

RSS to The Rescue

Consolidating efforts:

The Virtual Library Program was straining under the weight of it's own success. We were looking for a more efficient way to deliver pertinent info. to students than constantly duplicating each others' work. Soon, it occurred to us that instead of having multiple broadcasters conveying similar messages, we could consolidate our efforts by broadcasting information from one source to many recipients, via RSS. We'll explain how we accomplished that in a few minutes.

Really Simple Syndication overview: Newspaper analogy: Associated Press is a syndicated news service. Articles published by AP appear in newspapers all over the country. RSS-delivered information is syndicated electronically in a similar manner: content posted to one website can be imported by RSS-enabled sites all over the Web, just the way that an AP story would appear in many newspapers.

"Radio RSS": broadcasting and receiving To use another analogy, RSS is used to deliver information over the web in the form of articles, posts, or headlines/titles via a feed or "channel." The concept behind this is similar to radio broadcasting. This channel is a relationship between one website and an infinite number of others. We can think of the site originating the content as a "broadcaster," and the infinite number of other sites as "receivers."

Examples of RSS-enabled sites: (flash tour)

Lib Line: Lib Line, the HCCS library blog, is used to deliver updates, library news, or research tips to HCC students, faculty/staff, and community. Posts appear in reverse-chronological order on the page. Users could receive the latest posts in three ways: they could visit the page, they could use an aggregator to import the posts, or they could sign up to have the posts delivered via email.

My MSN: The mymsn.com portal page can be thought of as a "receiver." The user chooses news stories, weather forecasts, and other RSS feeds to be arranged on the portal page. This information refreshes automatically, as portals retrieve and publish the most recent feeds.

Bloglines: An aggregator is set up by the user to do exactly as its name suggests: to aggregate or accumulate content that is delivered via RSS feeds. Think of it as a table of contents offering links to news articles and blog posts on your favorite topics. This table of contents is constantly refreshing the information, adding posts or articles that are published by RSS-enabled sites.

Solutions

Diagram showing how HCC consolidated delivery of library related content

So, basically our situation was that we were sending that orchestra - in this case of librarians - out to about 75 classes a semester.  We realized that we would have to consolidate our efforts, streamlining the process for distributing that information to as many of our students as we could, while still maintaining a high level of personalization. 

After quite a bit of brainstorming, we eventually realized that RSS had the potential to help us meet these challenges head on. It could provide us with a way to broadcast that message the same way radio stations play a song once and let many people in distributed locations hear it, we could keep the program going with minimum strain on our staff.

A Blog is Born

LibLine Logo

As Barret pointed out, RSS syndication has been around for years now, but in the past few years, the explosion of blogs and blogging has put RSS into the spotlight. A lot of different web applications use RSS technology (wikis, portal pages, to name just a couple), but blogs are by far the most widely known of them. There are several available free blogware packages, and we decided that using this type of tool would be the quickest, easiest way for us to harness the power of RSS. So, we created a mockup of a blog, called it LibLine, and started playing around with it.

Our idea with LibLine was that instead of using massive amounts of human power to reproduce the same messages 75 times, we would instead publish that message once at the LibLine blog, and use the power of RSS to reproduce it in as many places as we could or needed to. This would allow us to go from needing 10-15 librarians to maintain the program to requiring only a small handful of librarians. In fact, for the past year, Barret and I have been maintaining it entirely on our own.

With that idea in mind, we slapped the name LibLine on our nascent blog, and started playing with different ways to use it, distribute it, and accessorize it to make it as effective as possible as a mechanism for reaching our DE students. We have decided to re-write those canned messages to be a little more journalistic in style - a little more attention grabbing and informative. These canned messages will still constitute the bulk of the content of the blog, and will be repeated, in sequence, over the course of each semester. Additionally, timely updates alerting users to changing policies, hours, resources, etc, will be posted as necessary, though we are all in agreement that random fluff will just turn our users away - so if it's not useful, it won't be posted. But there was still a lot to work out in terms of trying to make this as effective as the original incarnation of the program. Let's take a look at some of the specific challenges and the ways in which we're working to meet those challenges.

If we build it... will they come?

This is really the biggest dilemma we faced. One of the advantages of the original incarnation of the VL program was that it was pretty intrusive. We were, effectively, pulling up a chair in our students' classes and interjecting library related info throughout the semester. They pretty much had to listen to us. Now, however, we were asking them to visit us where we lived.  We decided we had to find a way to get this info into WebCT or directly to our students.  We found ways to do that with a couple of tools that I'm going to show you here in a minute. And we had to make this all as easy as possible - on students AND faculty. And of course, we had to market the changes.

rssfwd

RSSFWD screenshot  
One of the tools that we decided to use is called rssfwd - which allows our students and faculty to subscribe to our blog. Every time a new post is made, a signal goes out over the RSS radio waves, and rssfwd generates an email and sends it to all subscribers. Notice that there is an unsubscribe option, as well.

Feed2JS: A WebCT Presence

Add LibLine posts to: Screenshot showing libline fed into WebCT using Feed2JS

The VL program had the benefit of being dropped right into our students' WebCT classrooms.  The blog could be linked from WebCT - and in fact, when we first started using it, that's what we were relying on. But we found that by using another freebie tool called Feed2JS developed by Alan Levine at the Maricopa County Community Colleges, we could give our faculty the option to just have the newest posts piped straight into their classroom.

Making It Easy

Screenshot showing code snippets for faculty use

Of course, most of this is stuff that faculty need to do - afterall, we don't have access to WebCT classes, nor to student email addresses. So, to that end we've made available code snippets for faculty - they can come to a central website, and find the code they need to add these things to WebCT

Marketing

One of the tools that we decided to use is called rssfwd - which allows our students and faculty to subscribe to our blog. Every time a new post is made, a signal goes out over the RSS radio waves, and rssfwd generates an email and sends it to all subscribers. Notice that there is an unsubscribe option, as well.

Enhanced Virtual Reference

Screenshot of Trillian
At the same time that we had to consolidate our delivery of information to students, we also had to work on ways to effectively distribute all of the questions that students used to target at their VLs to all of the librarians. To disperse them across the system. We already had an "ask a librarian" email service in place, but we decided to expand that service to include instant messaging and chat.

Thanks, and links

notes